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Change CRM Examination Window

An exam window can only be changed five business days or more from the scheduled exam date. The fee to change the exam window is $50 USD.

Step 1: Select the name of the exam you are changing
Step 2: Select the current exam window you previously registered for
Step 3: Select the new exam window
Step 4: Click Confirm Changes to continue


Please cancel the scheduled exam date before purchasing the window change. You may do so via the following link.
You will be required to provide your confirmation number in order to cancel or reschedule the exam.
Reschedule/Cancel Policy
There will be no charge to cancel an exam appointment 13 or more business days before your scheduled test date.
Rescheduling appointments between 3 and 12 business days before your scheduled test date will result in a $50 rescheduling fee.
Canceling or rescheduling an exam appointment fewer than 3 business days before your scheduled test date, failure to appear for a scheduled test, or appearing more than 15 minutes late for an exam appointment will result in a forfeiture of your entire exam registration fee.​

Exam Registration Fee Refund Policy

Failure to schedule a CRM exam within 9 months of submitting payment will result in forfeiture of the entire exam registration fee. If a CRM candidate is no longer interested in taking the exam, GRMI will refund fifty percent of the registration fee, as long as an exam has not been scheduled at a Prometric testing center.  

​​​Reprint CRM Ce​rtificate

  • Only current active GRMI members may order a reprint of their certificate. Click here to determine if your GRMI membership is active.
  • The fee to order a reprint of your CRM certificate is $30 USD. Purchase here