Skip Ribbon Commands
Skip to main content

CRM Standardized Exams

The exams will be available at Prometric Testing Centers​ during four testing windows each year:  
  • ​January 15 - March 15
  • April 15 - June 15
  • July 15 - September 15
  • October 15 - December 15

Change Exam Window
An exam window can be changed five business days or more from the scheduled exam date. The fee to change the exam window is $50 USD. The change needs to be submitted online. Once payment is received, you will be sent a new registration email with the updated window.

Exams cannot be taken outside of the four testing windows. Each of the two hour CRM standardized exams include 70 multiple choice questions, and 70% is considered a passing score.  Once the candidate completes the exam, a pass/fail message will appear. ​

Reschedule/Cancel Policy
The GRMI reschedule cancel/policy is:
    1. ​​There will be no charge to cancel an exam appointment 13 or more business days before your scheduled test date, as long as you reschedule with Prometric within the same testing window​.
    2. Rescheduling appointments between 3 and 12 business days before your scheduled test date will result in a Prometric $50 rescheduling fee.
    3. Canceling or rescheduling an exam appointment fewer than 3 business days before your scheduled test date, failure to appear for a scheduled test, or appearing more than 15 minutes late for an exam appointment will result in a forfeiture of your entire exam registration fee.​
Exam Registration Fee Refund Policy

Failure to schedule a CRM exam within 9 months of submitting payment will result in a forfeiture of the entire exam registration fee. If a CRM candidate is no longer interested in taking the exam, GRMI will refund fifty percent of the registration fee, as long as an exam has not been scheduled at a Prometric testing cent​er.


You will be required to present one valid, government-issued ID with a signature (e.g., driver's license or passport). The name on this identification must match the name on your Prometric confirmation notice. If you are testing outside of your country of citizenship, you must present a valid passport. If you are testing within your country of citizenship, you must present either a valid passport, driver's license, national ID or military ID. The identification document must be in Latin characters and contain your photograph and signature. All other personal items must be locked in a locker for test security purposes, so please limit what you bring to the testing center.​

Plan to arrive 30 minutes before the scheduled appointment to allow time for check-in procedures. If you are late in arriving, you will not be allowed to test and will forfeit your exam fee.

In order to schedule online, you must provide an e-mail address. Prometric will send you an e-mail confirming your appointment. If you do not have an e-mail address, please call the appropriate Regional Registration Center.

No form of study material or dictionaries, personal items, nor any food or drink are permitted inside the testing room. Personal items include, but are not limited to: pagers, cellular phones, digital watches, non-medical electronic devices, outerwear such as hats, scarves, purses, and wallets. Personal items must be kept in your assigned locker or placed in your vehicle prior to the start of your exam. Prometric is not responsible for any personal items and encourages you to bring only your identification into the testing center.

Although a financial calculator is not required for an exam, use of any solar or battery-powered calculator that does not have alphabetic keys for typing words or that does not contain paper tape is permitted during an exam. Business/financial calculators – including those that are programmable – that meet these criteria are permitted. A PDA or cell phone cannot be used in place of an acceptable calculator.

For CRM exams, appointments include time for you to review a pre-exam tutorial. The time for the tutorial, as well as a brief post-exam survey, is in addition to the two hour exam period.

The CRM exams are scored by computer at the testing center. In addition, an official grade report will be mailed to you within two weeks of your exam session. Once the candidate receives a passing score of 70% on all three exams, GRMI will issue a CRM designation completion certificate. It takes about six weeks to process a CRM certificate.

For every accommodation requested, there is a flat $25 administrative fee.
For a separate testing room, there is a flat $200 fee.
The cost for readers, signers, etc., is variable based on the market prices for such services in the area in which the exam is given and the length of time required. They cannot be determined in advance.

For extended exams, below are the additional charges for 2018 (this does not include the $25 per request administrative fee).

Exam Length Base exam fee Additional time charge
2.5 Hours $ 110 $ 4.16
3 Hours $ 110 $ 8.32
3.5 Hours $ 110 $ 13.32
4 Hours $ 110 $ 18.32
4.5 Hours $ 110 $ 23.32
5 $ 110 $ 28.32
5.5 Hours $ 110 $ 33.32
6 Hours $ 110 $ 38.32

Testing accommodation must be made at least 4 business days prior to your exam date.

If you require any testing accommodations, please contact GRMI at:​