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CRM Standardized Exams

The exams will be available at Prometric Testing Centers​ during four testing windows each year:  
  • ​January 15 - March 15
  • April 15 - June 15
  • July 15 - September 15
  • October 15 - December 15

Change Exam Window
An exam window can be changed five business days or more from the scheduled exam date. The fee to change the exam window is $50 USD. The change needs to be submitted online. Once payment is received, you will be sent a new registration email with the updated window.

Exams cannot be taken outside of the four testing windows. Each of the two hour CRM standardized exams include 70 multiple choice questions, and 70% is considered a passing score.  Once the candidate completes the exam, a pass/fail message will appear. ​

Reschedule/Cancel Policy
The GRMI reschedule cancel/policy is:
    1. ​​There will be no charge to cancel an exam appointment 13 or more business days before your scheduled test date, as long as you reschedule with Prometric within the same testing window​.
    2. Rescheduling appointments between 3 and 12 business days before your scheduled test date will result in a Prometric $50 rescheduling fee.
    3. Canceling or rescheduling an exam appointment fewer than 4 business days before your scheduled test date, failure to appear for a scheduled test, or appearing more than 15 minutes late for an exam appointment will result in a forfeiture of your entire exam registration fee.​
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Exam Registration Fee Refund Policy

Failure to schedule a CRM exam within 9 months of submitting payment will result in a forfeiture of the entire exam registration fee. If a CRM candidate is no longer interested in taking the exam, GRMI will refund fifty percent of the registration fee, as long as an exam has not been scheduled at a Prometric testing cent​er.

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