The Great Retaliation: Why Risk Managers Should Heed New Trends in Workforce Sentiment

Tuesday, November 15, 2022
1:00 pm–2:00 pm EST

RIMS Member FREE | Non-member $50

Sponsored by

Constitution State Services


Think a pending recession that loosens up the labor market will resolve your workforce issues? Not so fast. Dr. Anthony Klotz of the University College London School of Management first predicted the Great Resignation in 2020. He now foresees lingering headwinds from a growing undercurrent of employee resentment and mid-level leader burn-out induced by a combination of post-pandemic work intensity and the influence of a job-hopping environment on those who stayed put.

In this panel discussion, Dr. Klotz will share insights on the industries that are likely to experience above-average quit rates over the next two years. Discover how proactive management of team dynamics can be critical to boosting morale and retention amidst perceived or real salary inequity.

Joining Dr. Klotz will be Constitution State Services leaders Keith Andersen, VP, General Liability and Bob Kreuzer, SVP, Risk Control. Together, they will explain the potential connection between staff turmoil and general liability risk as well as why strengthening employee engagement from onboarding to long-term retention is more important than ever if your organization is to be successful at creating a culture of safety.

Note: All downloads and related contact information will be accessible to the webinar sponsor.


Key Takeaways

You will learn:
  1. What drives resignation and employee retaliation trends.
  2. How emerging workforce trends could impact loss costs.
  3. Why these trends may even lead to increased risk of litigation.
  4. What practical risk control ideas can work hard for your organization.


Anthony Klotz

Dr. Anthony Klotz
Associate Professor of Organizational Behavior
University College London School of Management

Keith Andersen

Keith Andersen
Vice President, General Liability
Travelers and Constitution State Services

Bob Kreuzer

Robert J. Kreuzer
Senior Vice President, Risk Control
Travelers and Constitution State Services

Cora Hall

Cora Hall
AVP, Business Insurance Marketing Strategy

About the Speakers

Dr. Anthony Klotz
Dr. Anthony C. Klotz is an organizational psychologist who, stemming from his research on resignations, predicted a major pandemic‐related labor shift and coined it the "Great Resignation" in an interview with Bloomberg Businessweek in May of 2021. His primary research involves investigating the different ways that employees resign and the causes and effects of different resignation styles, studying how and why employees balance their good deeds and bad deeds at work, and exploring how contact with the natural world affects employees. Anthony’s research has been published in Academy of Management Review, Academy of Management Journal, Journal of Applied Psychology, Journal of Management, and Personnel Psychology. His has also written for the Harvard Business Review, MIT Sloan Management Review and The Wall Street Journal. Prior to academia, Anthony worked in Operations Management for General Mills in union and nonunion manufacturing facilities across North America.

Keith Andersen
Keith Andersen has 30 years of property casualty insurance industry experience across multiple lines of insurance business. He currently leads the Claim General Liability product area and through close collaboration with Claim’s field management teams and business areas, is responsible for the group’s operational and resolution excellence, innovation initiatives and advancing its severity and litigation strategies.

Robert J. Kreuzer
Bob Kreuzer leads Travelers Risk Control whose mission is to help its customers reduce risk, prevent loss and save lives. The team enables underwriting excellence through risk selection to bring in and keep the best business. The team also provides customers with risk control recommendations to help them prevent loss. Kreuzer’s areas of responsibility include, among other things, field services for all Business Insurance markets, including Boiler & Machinery, Construction, Ocean Marine and Oil & Gas; specialists in areas such as ergonomics, product liability and property preservation; customer training and resources; and the Risk Control lab, which offers industrial hygiene services, as well as forensic support for Travelers Claim.

All RIMS webinars are available on-demand for one year for registered participants. Each hour of a RIMS webinar is eligible for one RIMS-CRMP recertification point.

If you have any questions, please contact RIMS Professional Development at or +1 212-286-9292.