Advanced Risk Program Touches All Business Areas, Fosters Risk-Aware Culture
Infosys BPO Ltd. ERM Program Receives Honorable Mention for Positively Impacting Customer Satisfaction
NEW YORK (November 6, 2013) - Enterprise Risk Management (ERM) has gained “critical mass” acceptance, making it clear that the risk management discipline and the role of the risk professional has become a valued part of corporate culture and business practices. Value clearly is demonstrated by the 2013 ERM Award of Distinction and Honorable Mention winners. RIMS presented its 2013 ERM Award of Distinction to Harley-Davidson, Inc. (NYSE:HOG) for its success in implementing ERM and in creating a risk-aware culture throughout its organization.
The award, presented at the RIMS ERM Conference 2013 in San Francisco, recognizes Harley-Davidson for its forward-looking ERM program. Starting with a systematic risk management framework, the program has continuously improved over time to integrate ERM into strategic planning and business processes. Harley-Davidson exhibits a results-driven, structured risk management capability that regularly identifies and manages risks as part of its normal business practices.
“We are honored to receive the ERM Award of Distinction,” said Rob Gould, Harley-Davidson director of internal audit. “Through our drive for continuous improvement in Harley-Davidson’s risk management strategies and processes, we can better anticipate and mitigate potential risks and ultimately, better serve our customers.”
Honorable mention for this year’s ERM Award of Distinction went to Infosys BPO Ltd., the business process outsourcing subsidiary of Infosys (NYSE: INFY). As a result of its ERM implementation, the company has seen a direct correlation between its risk program and higher customer satisfaction scores.
“The success of these two programs well-illustrate the scalability and distinct value that enterprise risk management can achieve,” affirmed Carol Fox, RIMS Director of Strategic and Enterprise Risk Practice. “As evidenced by our winners, ERM as a discipline has been accepted globally, while practiced locally. RIMS is pleased to honor both Harley-Davidson and Infosys for their remarkable programs with these awards.”
Judging criteria for the ERM Award of Distinction includes the scope of the ERM program and how it engages different levels throughout the organization; the program’s link or connection to the company’s overall mission; and its ability to create additional value for the organization.
According to the newly released 2013 RIMS Enterprise Risk Management (ERM) Survey, ERM has gained “critical mass” acceptance with 63 percent of the respondents having either fully or partially integrated an ERM program to address their organization’s strategic and operational risks. The report explores the risk manager’s role in implementing ERM, ERM program drivers, the value of ERM, ERM expectations and effectiveness, strategies for measuring the maturity of an ERM program and risk reporting.
About Infosys BPO
Infosys BPO Ltd. (http://www.infosysbpo.com), the business process outsourcing subsidiary of Infosys Ltd., was established in April 2002. Infosys BPO focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process reengineering. Infosys BPO operates in India, Poland, the Czech Republic, the Netherlands, South Africa, Brazil, Mexico, Costa Rica, the United States, China, the Philippines, Japan and Australia, employing over 27,000 people with revenues exceeding $580 million.