Take your relationships with business partners in the risk management and commercial insurance industry to the next level.

The RIMS Quality Guidelines provide a framework to identify and measure the expectations between risk managers and service providers. These guidelines are essential in obtaining high-quality customer service in the insurance transaction process.

The guidelines provide you with a framework for developing service agreements and setting expectations with your Brokers, Underwriters, Claims Service Providers and Safety and Loss Control Providers. You can download the guidelines and edit them to create your own partner guidelines or reference them and choose what is important to you when outlining the performance expectations in your own service agreements.

RIMS and many of the participants in the insurance placement process have agreed that the following timelines are manageable for the buyer to receive in hand an accurate, timely insurance policy.

In 2006, RIMS held its first Quality Forum with executives from the major brokerage firms, insurance companies, associations and its own leadership. A second Quality Forum was held in 2007 to discuss specific insurance timelines that can be met throughout the industry. Today ongoing discussions continue with liaisons from the organizations of all involved.

February 5, 2007

March 22, 2006