FREQUENTLY ASKED QUESTIONS

 

 

  • General

  • What will I need in order to participate in the online conference?
    A computer, tablet, or smartphone that has a camera, microphone, and internet access (preferably high speed). Technical requirements can be found at https://www.rims.org/rims2021/register/technical-requirements
  • What time zone will be used for the virtual conference?
    Session times are listed as Eastern Daylight Time.
  • What can I do to help make the RIMS LIVE 2021 a positive experience?
    Don’t just attend, get involved. There will be countless opportunities for RIMS LIVE 2021 attendees to contribute to the conversations, to provide feedback, to connect with risk-related businesses and to build your network. the conversations, to provide feedback, to connect with risk-related businesses and to build your network.
  • Since the agenda structure will be different based on the 4/19-4/30 schedule, how will I indicate which virtual sessions I plan to attend?
    Since the agenda structure will be different based on 4/19 - 4/30 schedule, how will I indicate which virtual sessions I plan to attend? You can select your sessions during the registration process. Click "add to calendar." Every single one of our sessions will be available for 60 days following the end of the conference, allowing you to participate in all sessions if desired.
  • Can I ask questions during the educational sessions?
    Yes. There will live Q&A at the end of each 60-minute session.
  • How will I earn credit for the educational sessions?
    You can select to purchase the CE Credits during the registration process or you can log in at www.RIMS.org/AttendeeCenter to upgrade your registration.
    Education sessions will be launched at specific times and monitored via polling within each session. In order to qualify for credit, you MUST attend the session in FULL and answer the polling question. RIMS LIVE 2021 Continuing Education https://www.rims.org/rims2021/learn/continuing-education-credits.
  • Will I be able to network and meet other virtual attendees?
    Yes. Sessions will offer live chat discussions and there will be a networking room offered throughout the conference for people to meet and discuss ideas and thoughts. The platform will also allow you to connect with individuals attending the same session with you, as well as with the presenters.
  • How do I learn more about the speakers?
    Visit the RIMS LIVE 2021 speaker bios here https://www.rims.org/rims2021/learn/speakers.
  • How can I add my sessions to my personal calendar?
    Sign-in to www.RIMSLIVE2021.com > Go to the Schedule at a Glance, click on a session then you will be able to add to your calendar. .
  • When will the Marketplace be open?
    RIMS Marketplace Schedule - Mondays, April 19, and April 26 2:30 PM - 5:00 PM. Tuesdays, Wednesdays, and Thursdays, April 20-22 and April 27-29 1:00 PM -5:00 PM. Marketplace is not open on Industry Days.
  • How do I update my profile?
    Sign-in to www.RIMSLIVE2021.com > Click Engage > Update your profile.
  • When will the handouts be available? Where can I download them?
    Handouts are available for download in the event platform.
  • Who should I contact if I have any question?

    General questions/registrations - RIMS_Reigstration@goeShow.com


    Technical Questions - OnlineEventProHelp@freeman.com - We do ask that you please first check that you are using the latest version of your browser, make sure you are not using Internet Explorer, and check your internet connection.


    Speakers - Speakers@RIMS.org


    Exhibition and Sponsorship Opportunities - ExhibitorServices@RIMS.org


    RIMS Membership - CST@RIMS.org

  • How can I receive another copy of my registration confirmation or find my badge number?
    You can log in to the Attendee Resource Center at www.RIMS.org/AttendeeCenter to retrieve a copy of your registration confirmation. You may also email at RIMS_Registration@goeshow.com.
  • How can I become a member?
    You may become a member by completing the online membership application located at www.RIMS.org/jointoday.
  • How can I receive a Taxpayer Identification Number (W-9)?
    You can download a compeleted W-9 from www.RIMS.org/W9.
  • Where can I download the conference logo for my marketing purposes?
    Please visit https://www.rims.org/rims2021/marketplace/resources.
  • I missed a live presentation. Can I view a recording? How long will the virtual platform be available?
    Recorded presentations will be available for viewing from the end of each day until 60 days following the end of the conference.
  • Registration Policies (Cancellations, Refunds, and Substitutions)?
    Requests for cancellation/refunds must be submitted in writing by March 19, 2021 by emailing RIMS_Registration@goeShow.com. All requests are subject to a $250 fee. Learn more at https://www.rims.org/rims2021/register/registration-policie.
  • How do I enter to win these prizes I’ve read about?
    Attendees with more than 450 points will be entered into a raffle drawing. The grand prize is an all-expense paid trip to RIMS 2022 in San Francisco, April 10-13, 2022. This includes conference registration, hotel, and airfare (coach, $700 max). Additional prizes include a complimentary Individual Membership for one year and a $500 credit on any RIMS product or event. Earn points starting from April 19 at 1:00 PM EDT to April 29, 3:00 PM EDT. Winners will be informed individually after the conference. The raffle is for full-conference paid attendees.
  • Future Site for RIMS 2022?
    The RIMS 2022 Annual Conference & Exhibition will be held in San Francisco, CA on April 10-13, 2022.
  • Where can I find agendas?
    Sign-in to http://www.rimslive2021.com/ > "Sessions" > "Program" . Please look through there to get an agenda of events.

  • Engage & Networking

  • What hours are Virtual Exhibit Booths available?
    The virtual meeting rooms are available 8:00 AM - 8:00 PM (EDT) April 19-June 29. Visit all exhibit booths to learn more about exhibitor products and services.
  • What is Engage?
    Engage is an unprecedented matchmaking tool that incorporates artificial intelligence to best match you to your peers and Marketplace solutions. Schedule one-on-one meetings and participate in small group discussions that will help you excel in your role. Discover your next valuable connection, find your best solutions, and build your network-all in Engage.
  • How do I access Engage?
    1. Log in to the RIMS LIVE 2021 event website using your Email Address and Badge ID Number. (Note: Your Badge ID Number is in your registration confirmation email.)
    2. Click the “Engage."
    3. You are now in Engage and can begin connecting with others.
  • I am in Engage - Now What?
    Before you start engaging, we recommend that you do the following:
    1. Make sure your profile is up to date.
      • Click the "Profile" icon on the right-hand side of the top navigation bar, then update your information where necessary and specify your visibility preference (i.e. Private, Connections, Only, Public).
      • We also recommend that you include a summary of your professional experience.
      • Be sure to click "Update Profile" when you're done.
    2. Manage your availability for meetings.
      • In the Profile section, click "Manage My Availability" in the left-side navigation menu.
      • On the calendar window, simply click the "Available" buttons to mark them as "Busy" for the dates and times you are not available.
      • Then click "Save" at the bottom of the window.
    3. Manage your notifications.
      • Also in the profile section, click "Manage Notifications" in the left-side navigation.
      • On the "Email Notifications" window, click the toggle button to the left to turn your notifications off, or to the right to turn your notifications on.
      • Then click "Save"
  • How do I network in Engage?
    We think you'll find it easy to use and navigate. Here's an overview of the navigation items (on the left-hand side), what they mean, and how you use them:

    Meet Attendees
    List of RIMS LIVE 2021 attendees who are ready to engage.

    • Sort by name, title, industry, or location.
    • Then filter by company name, job function, business type, and more.
    • Initiate contact with an attendee by clicking “Show Interest.”

     

    Meet Exhibitors
    List of RIMS LIVE 2021 exhibitors.

    • Sort by name, location, company name, or job title.
    • Then filter by location, products and services provided, and/or status.
    • Initiate contact with an exhibitor by clicking “Show Interest.”

     

    Meet Speakers
    List of RIMS LIVE 2021 speakers.

    • Sort by name, title, industry, or location.
    • Then filter by company name, job function, business type, and more.
    • Initiate contact with a speaker by clicking “Show Interest.”

     

    Recommended For You
    Recommended profiles curated just for you.

    • Interested? Click “Show Interest.”
    • Not interested? Click “Skip.” Don’t worry, it’s anonymous.

     

    My Connections
    Overview of all your connections (i.e. both profiles clicked "Show Interest"). Here you can:

    • Request meetings
    • Chat

     

    Interested In Me
    Profiles who have shown interest in you.

    • Interested? Click “Show Interest” to become connected. Then you will be able to chat.
    • Not interested? Click “Skip."

     

    My Interested List
    Profiles that you have shown interest in (i.e. you clicked "Show Interest"). If any of those profiles show interest back, you will be connected and able to chat.

    My Appointments
    Meetings you have added to your schedule.

    • Set reminders by clicking “Send to Calendar” and selecting your calendar type (e.g. Microsoft 365, Outlook, Gmail, Yahoo).

     

    My Skip List
    Profiles you have skipped or didn’t find interesting.
    • Made a mistake? Click “Unskip” and the profile goes back to its original location (i.e. “Recommended For You” or “Interested In You”).
  • Can I save my connections after the conference?
    Yes, you can export your connections into one Excel file. Click the "Profile" icon at the top-right, then scroll down the page to the "Export Meetings" section on the left.
    • Can I participate in networking even though I opted out before?
    Yes, please email RIMSEvents@RIMS.org to request access to Engage.

  • Exhibitors

  • If our FAQ does not answer your Exhibitor questions, please email ExhibitorServices@RIMS.org
  • Can I purchase an additional ECOMP Badge?
    Additional ECOMPs are not available for purchase. You must purchase a full conference registration at attendee rates by visiting www.RIMS.org/Reigster.
  • How can I change my company name on the event website or my registration ?
    To change your company name on your exhibitor profile, please contact exhibitorservices@rims.org. All company name updates must be made by RIMS
  • How can I purchase an additional booth personnel badge?
    Additional booth staff badges can be purchased through the Exhibitor Service Center > Registration. Please log in to the Exhibitor Service Center in the registration portal and click "Add Booth Personnel".
  • What is the difference between ECOMP and Booth Personnel Badge access?
    ECOMP: Access to all content (20 and 60 minute sessions), networking platform, exhibit hall, keynote speakers, networking breaks

    Booth Staff: Access to networking platform, exhibit hall, 20-minute sessions, and networking breaks

  • What is my login to manage my company profile and exhibit badge allotment?
    All changes from hereon out to your company profile must be changed by RIMS, please contact exhibitorservices@rims.org with those requests. To manage your badge allotment and register or make changes to your team's badges, please log into your Exhibitor Service Center and click on the "Exhibitor Registration" tab on the left side of the site.
  • When will I receive my registration confirmation email?
    If you registered for the event prior to March 15th you would have received your confirmation email on March 15th. If you registered after that date you will receive the confirmaiton on the date that you registered. All attendees will also receive a Know Before You Go email with your log in information on April 12th.
  • When will I receive the pre-conference attendee mailing list?
    The pre-conference mailing list will be sent out on April 6 and April 13
  • When will I receive the post-conference attendee mailing list?
    The post-conference mailing list will be sent to all exhibitors on May 3
  • How do I receive the list of attendees who visited my booth space?
    RIMS will send to all exhibitors the list of attendees who visited their booth space no later than May 6th.
  • I was considering exhibiting, but now I’m not sure.
    Understanding the size, diversity and power the RIMS global community, already, hundreds of exhibitors have made the decision to participate and exhibit at RIMS LIVE 2021.

    We understand that this will be a different experience so a member of RIMS Exhibits Team will be in touch to share all the features of this opportunity, review a customized exhibit strategy and set up a time for you to take a tour of the platform.
  • What will happen to the payment already made towards booth space?
    The payment will automatically be put toward your customized exhibitor package. Someone from the RIMS Events team will reach out to you soon regarding the package details if they haven’t done so already.
  • Is my exhibit space payment refundable?
    A RIMS representative will be in touch with discuss your concerns and discuss all available options.

  • Speakers

  • How do i register for the conference?
    All speakers need to login to the Speaker Service Center www.RIMS.org/SSC (you will need your email address and RIMS password), once in the SSC click on the Speaker Registration tab.
  • How do I upload my photo and biography?
    Login to the Speaker Service Center www.RIMS.org/SSC (you will need your email address and RIMS password), once in the SSC click on Contact Information/Photo/Bio tab.