Claims Management

Course Info

Through more effective control of claims activities, knowledgeable presentation of loss factors and enhanced interaction with ancillary experts like defense counsel, you can build a world-class claims administration program for your organization. The total cost of loss is a key factor in risk management decisions, and claims management is one of the clearest ways risk professionals can demonstrate their value to the organization.

This course includes practical techniques to analyze an organization's exposures and vulnerabilities and understand corporate attitude toward risk philosophy toward claim management. These methods and procedures help to improve the claims management process and boost the bottom line for your business.

What You Will Learn

Streamline the claims administration process
Reduce fraudulent claims through better identification and analysis of questionable activities
Eliminate delays and miscommunications by learning the roles and responsibilities of the adjuster, risk manager, and ancillary service providers
Differentiate between self-administered, bundled, unbundled, or hybrid options to choose the best claims program for your organization
Align your claims administration services with strategic business objectives to effectively reflect your organization’s risk profile

April 6–7, 2027

10:00 AM – 5:00 PM EDT

MEMBER$825

NON-MEMBER$1,225

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Elise Farnham
President, Illumine Consulting

Who Should Attend?

This program is for claims managers, insurance analysts, risk managers, brokers and employees who oversee or coordinate claims administration services.

RIMS education courses are designed primarily for risk and insurance professionals, but anyone within an organization who wants to learn more about a specific topic of interest is encouraged to attend.

Your Instructor

Elise M. Farnham, CPCU, is President of Illumine Consulting, a firm dedicated to providing services to insurance and risk management professionals through continuing education and claims management consulting as well as expert testimony. She has over 40 years of experience in risk management and insurance having held executive positions with Crawford & Co., GAB Robins N.A., The Harmonie Group, and Carson-Brooks.

Ms. Farnham is a member of the CPCU Society, RIMS, and NAIW. She is a member of the Board of Ethical Inquiry for the American Institutes for CPCU and serves on advisory panels for the CPCU, AIC, and ARM programs. In 1993, she was named National Claim Professional of the Year by the National Association of Insurance Women (International) and was national president for that organization in 1998–1999. She was recognized as Insurance Woman of the Year by the Insurance Professionals of Atlanta in 2003 and 2004. Ms. Farnham is a frequent speaker and her articles have appeared in Business Insurance, Claims Magazine, CPCU Claim Quarterly, Today’s Insurance Professional, and Insurance International.

FAQs

What is the policy for cancellations and refunds?

RIMS reserves the right to cancel a course if conditions warrant. In the event of such a cancellation, registration fees will be refunded.

All requests for refunds or changes must be submitted in writing to RIMS at pd@RIMS.org. Registrants who cancel 15 business days or less prior to the start of the workshop can send a replacement from their company or receive credit to attend another workshop with the same duration and cost within a year of the cancelled registration. Please note if the member rate was paid for the original registration and you elect to send a replacement or transfer the credit to another employee of your organization who is not a member, an additional fee will be charged to offset the difference between the member and nonmember rate. No refunds will be issued for cancellations less than 15 days from the start of the workshop.