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An integrated disability and absence management model is often supported by a single, outsourced vendor. In managing both occupational and non-occupational injuries/illnesses, employers are often faced with the daunting task of navigating employees through disability, workers compensation, leave and accommodation processes – all while dealing with physical and/or emotional impairments that interfere with their ability to work. A single, outsourced vendor handling all of these leaves may sound desirable, but it’s not the only way to drive business performance through an integrated risk and disability model. 

In the beginning of 2015, the Comcast US Benefit and Risk Management teams formed a strong partnership that has continued to flourish. This partnership brought together two separate internal departments and in turn, two separate outsourced third party administrators. As this partnership evolved, lines of communication opened, return-to-work processes were refined, cross-functional strategies were shared and all parties endeavored to work towards the same overarching goal of enhancing the employee experience when facing an injury or illness through advocacy, education and guidance. Our multi-vendor approach has yielded significant dividends, lower litigation rates and illustrates how a large employer can achieve success through vendor integration. 

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