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Workshop Overview

Casualty Claim Handling Techniques: Negotiation and Resolution


  • 90 minutes

Additional Info

In module 11, we will discuss resolution techniques and how to develop negotiation skills. Use of alternative resolution techniques such as mediation, arbitration, settlement days, and computer generated programs can help to move cases forward toward ultimate resolution in a timely and less costly manner. We will explore how these methods work to the benefit of all parties involved.

Additionally, in this module we will examine negotiation strategies that claim professionals use to bring their cases to closure in a timely manner.

Session Listing

There are currently no sessions available. Contact us to request a session.

How You Will Benefit

Following this program, attendees will

  • Understand how a variety of alternative dispute resolution techniques can be implemented
  • Know methods for resolving cases in a timely and cost effective manner
  • Be able to develop negotiation strategies

Additional Notes

Upon completion of the CourseCast you will have access to an archive of the presentation for six months. You have the option of downloading an MP3 version of the presentation and the accompanying PowerPoint presentation as well as a summary of the Q&A.


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