In module 11, we will discuss resolution techniques and how to develop negotiation skills. Use of alternative resolution techniques such as mediation, arbitration, settlement days, and computer generated programs can help to move cases forward toward ultimate resolution in a timely and less costly manner. We will explore how these methods work to the benefit of all parties involved.

Additionally, in this module we will examine negotiation strategies that claim professionals use to bring their cases to closure in a timely manner.